We kindly ask that you take the time to review and fully understand our policies. Please note that any situation with customer fails to do so, we cannot and will not accept responsibility.

Shipping & Returns

Please note that the website requires 2-3 days for payment to be processed and received. Once payment is confirmed, your order will be placed promptly.

Want to skip the processing period? We've got you covered! You can make an off-line payment quickly and security through Apple Pay and or Zelle.

Here’s the best part :

• Faster shipping - Orders paid online will ship out the next business day.

This exclusive payment option is designed to save your time and money. Ready to pop it sooner? Choose off-line payment at check out.

Shipping Information

Online orders placed on Friday will begin the processing period on Monday, as weekends are not considered business days.

Once your order ships, it will arrive in just 3 to 5 business days with FEDEX or UPS - super quick !

Pre Orders

Some units are designated as pre-order items, meaning they will be carefully constructed by our factory prior to shipment. Processing times for these items are clearly outlined in the product description for your convenience.

Here’s what to expect :

• Regular orders - shipping will be the same, 3 - 5 days.

Please note that certain hair textures or custom colors may require additional production time. We encourage you to review product descriptions and our shipping policy prior to placing your order. Thank you for choosing us to meet your wig needs !

We value your trust and want to ensure you have all the details about our shipping process :

• All hair orders are shipped directly from our factory as part of our dropship service.
• ⁠ While we make every effort to ensure timely processing and shipping, please be aware that delays may occur. To avoid any potential delays, we recommend placing your order well in advance.

Shipping Responsibilities

It is essential to doublecheck your shipping information before submitting your order. Please ensure your address, including apartment numbers and any specific address details.

• Once your order has been shipped, we partner with FEDEX and UPS , to handle delivery. If there is an issue, such as misplaced package or delivered to the wrong address, you'll need to contact the carrier directly for assistance.

We appreciate your understanding and cooperation. Should you have any further questions, feel free to reach out to us. Thank you for your trust in Truth Miami.

Policy on Refund and Exchanges

ALL SALES ARE FINAL !

For hygiene and health reasons, we are unable to process refunds or exchange on all hair units. This policy applies even if the unit remains untouched. Our policy ensures the highest standards of safety and cleanliness for all of our customers.

Please make sure to doublecheck your order details before completing your purchase. If you have any questions or need assistance, our team is happy to help. Thank you for understanding and supporting our commitment to quality.